Refund &
disputes.

When you buy a physical item, your payment is held by Stripe Connect as an escrow until one of the following happens:

• You confirm delivery in your /me/orders dashboard.
• You don’t confirm and don’t open a dispute within [TBD: 7] days of carrier-confirmed delivery.
• An admin resolves an open dispute in the seller’s favor.

When any of those happens, funds release to the seller’s Stripe Express account. Until then, the money is recoverable.

You can open a dispute through the order page for any of:

• Item never arrived after the stated shipping window plus [TBD: 7] days.
• Item arrived but doesn’t match the listing (wrong part, wrong condition, missing components).
• Item arrived damaged in transit (photograph immediately on receipt).
• Listing was materially misleading (rolled-back odometer, undisclosed accident history, etc.).

You have [TBD: 14] days from delivery to open a dispute. After that window the sale is final unless the issue involves a fundamental misrepresentation that we discover later.

Buyer opens a dispute with a written explanation (min. 20 chars) and any supporting photos. We notify the seller, who has [TBD: 72] hours to respond. If buyer and seller agree on a resolution (refund, partial refund, replacement, return), we execute it.

If they don’t agree, an admin reviews the evidence and decides within [TBD: 7] business days. Decisions are final on our platform; you retain whatever rights you have under your card network’s chargeback rules, but we strongly encourage using the on-platform dispute flow first.

If a dispute is resolved with a return, the party at fault pays return shipping. Standard rule of thumb: seller pays if the item was misrepresented; buyer pays if the buyer changed their mind on an accurate listing. Carriers’ declared-value rules apply to refunds for items lost in return transit.

Some items are non-returnable by their nature — safety-critical parts that have been installed, items modified by the buyer, perishable consumables. Listings must declare non-returnable items upfront.

On a full refund issued before delivery confirmation, all funds (including our marketplace fee and Stripe processing fee) are returned to the buyer. On a partial refund the marketplace fee is prorated. On chargebacks initiated through a card network, the seller bears the chargeback fee — see /terms section 04.

Refunds typically post back to the original payment method within 5–10 business days, depending on your bank.

Coaching sessions and services — refundable until [TBD: 24 hours] before the scheduled session.

Event tickets — non-refundable once the event starts, unless the event is canceled by the organizer. Refunds for canceled events post automatically within [TBD: 14] days.

Digital downloads (liveries, decals, plans) — refundable only if the file is technically broken; not refundable for buyer’s remorse.